Returns & Exchanges
At The AJC we stand behind every item we sell with a 100% Satisfaction Guarantee and are confident that your jewelry purchase will exceed your expectations.
However, if you are not entirely satisfied with your purchase, we offer a 30 Day, Full Money-Back Guarantee on all purchases.
USA ReturnsYou must pay for the return postage and any taxes and duties applied.
Contact us within 30 days of receipt of the item to let us know of your intention to return the item/s.
We strongly recommend that you return the item/s via DHL Express Worldwide as we are not responsible for items that do not reach us. Import tax/duty may also be applied by UK customs if the item/s are not shipped correctly.
Return the item/s to us within the original packaging (including padded envelope). Attach the DHL return label supplied with your order to the outside of the parcel. If you are only returning part of your order, we will need to send you a new DHL return label.
Drop off the parcel at your nearest DHL Service Point, and hand the shipper the Antique Declaration that was attached to the outside of the original DHL envelope. Please request a copy from us if this has been misplaced.
Please be aware that taxes and duties are NOT refunded for shipments to the USA.
We will accept returned goods for a refund under the following conditions:
- Please contact us within 30 days of receipt of the item/s to let us know of your intention to return the item.
- Please return the item/s to us within 48 hours of notifying us of your intention to do so.
- Item/s must be returned in the same condition as they were in when received by you – damaged, broken or altered items will not be accepted for a refund.
- We will refund you the full purchase price of the item/s within 48 hours (or two working days) of receipt, via the mode or payment used in the original purchase. If paid via credit card, please allow 5-10 working days for the processed refund to show up on your statement, depending on your issuing bank.
- If the item is a ring that we have sized for free, we will deduct the cost of sizing (£72) from the refund amount.
- For international orders, return shipping costs (including any customs charges applied) will be deducted from the refund amount.
- Please note that international import tax/duty charges are not refunded for shipments outside the UK.
ExchangesYou have 60 days to exchange or part-exchange an item.
Please contact us to discuss your specific arrangements.
Be An Insider!
